Shipping & payment
We want the cards from sk8combo.com to reach you quickly and in one piece. Every parcel is packed to survive the trip.
Shipping options and cost (within Poland only)
- InPost parcel lockers: from 14.99 zł
- DPD / InPost courier: from 16.99 zł
- Poczta Polska (priority parcel): from 15.00 zł
Shipping is free on every order over 200 zł.
How long it takes
Once your order is placed and paid for, we need up to 3 working days to pack your cards. Delivery by the carrier you chose usually takes 1 to 3 working days. All in, expect no more than 4-5 working days from purchase.
Payment methods
For convenience and security the shop takes fast online payments only. You can pay in the basket with:
- BLIK
- Card (payments are handled securely by Stripe).
Please note: because shipping is automated, you have 1 working day to pay for an order. After that an unpaid order is cancelled automatically.
Returns and right of withdrawal
If you are a consumer or a sole trader with consumer rights you have 14 days from receiving the parcel to withdraw from the sale without giving a reason. Send us a statement - by e-mail to sk8combo.cardgame@gmail.com or in writing to Znanieckiego 2/1, 03-980 Warszawa - and then send the cards back. The full conditions, deadlines and exceptions are in § 8 of the Terms.
Download the withdrawal form template (.docx, in Polish)
You do not have to use our template - your statement only needs to carry:
- the town and the date,
- your name (or company name) and address,
- a statement of withdrawal under art. 27 of the Polish Consumer Rights Act of 30 May 2014, naming the date the contract was made,
- the item being returned and the order number,
- the bank account for the refund,
- your signature, if you send it by post.
Enclosing proof of purchase is not required, but it speeds the refund up.
Complaints (goods not conforming to the contract)
We care about the quality of our cards. If the product you receive is faulty, damaged or does not match the description, you have the right to file a complaint. We are liable for any lack of conformity with the contract that comes to light within 2 years of delivery.
How to file a complaint
- Describe the problem precisely (what the fault is and when it appeared). Photos of the damage are much appreciated.
- Tell us what you expect (for example a replacement, a price reduction, or - where justified - a refund).
- Send it to us by e-mail at sk8combo.cardgame@gmail.com or by post to Znanieckiego 2/1, 03-980 Warszawa.
If we need the product back in order to assess the fault, we will let you know (for a justified complaint we cover the cost of that shipment).
We will answer your complaint promptly, and no later than within 14 days. The full complaints procedure is set out in § 7 of the Terms.